What personal information can JILIEVO collect?

The policy lists identity, contact, billing, transaction, account, device, IP address, language, browser and usage information.

Why does JILIEVO use personal information?

Published purposes include operating the service, customer support, security and identity checks, payment processing and promotions.

Does JILIEVO use payment providers?

Yes. The policy states that third-party electronic payment systems and service providers may process deposits, withdrawals and technical services.

Can JILIEVO share information?

The policy allows sharing with selected providers, partners, banks or authorities for service delivery, legal obligations, safety and fraud prevention.

How can I stop promotional messages?

The policy says players can opt out through available account or email controls or by contacting customer service.

Does JILIEVO use cookies?

Yes. The policy describes session, persistent and analytical cookies used for account functions, traffic measurement and relevant content.

JILIEVO Privacy Policy

This Privacy Policy explains how personal information may be handled when you use jilievo.live or sign in to the JILIEVO platform. It also explains the choices available to Philippine players.

Important: jilievo.live is an information website that links to the JILIEVO gaming platform. Registration, deposits, withdrawals, identity verification and gameplay may take place on a separate platform with its own privacy notice. Review that notice before submitting account, payment or identity information.

1. Information Covered by This Policy

Personal information is data that identifies you or can reasonably be linked to you. Depending on how you interact with the site or platform, this may include:

name, date of birth, mobile number, email address and account identifiers;
identity and verification information requested for age, security or withdrawal checks;
deposit, withdrawal and transaction details, including the selected PHP payment method;
bet records, game activity, bonus participation and responsible-gaming settings;
support messages, feedback, complaints and documents you choose to submit; and
technical data such as IP address, browser, device, language, referral source and pages viewed.

2. How Information Is Collected

Information may be collected when you load a page, choose a language, click an internal or affiliate link, contact support, register an account, verify your identity, fund your balance, place a bet, claim a promotion or request a withdrawal.

Some technical information is collected automatically through server logs, cookies or similar technologies. Account and payment information is generally collected by the JILIEVO platform or its service providers.

3. Why Information May Be Used

Information may be processed to:

provide the website, account and gaming services you request;
authenticate logins and protect accounts from unauthorised access;
process deposits, withdrawals, bonuses and transaction records;
complete age, identity, anti-fraud and anti-money-laundering checks;
investigate payment issues, game disputes and support requests;
measure site performance and improve Philippine-player content;
apply responsible-gaming tools and self-exclusion requests; and
meet legal, regulatory, security and record-keeping obligations.

4. Account Verification and Payment Data

The JILIEVO platform may request a valid ID, proof of address, payment-account ownership or other documents before approving sensitive account changes or withdrawals. Submit documents only through the secure process shown inside the official platform.

Never send your login password, fund password, full card security code, GCash or bank PIN, or one-time password through ordinary chat, email or social media. Support should not need those secrets to investigate a transaction.

5. Cookies and Similar Technologies

Cookies can remember language or session choices, support security, measure traffic and show which pages or links are useful. They may be session cookies that expire when the browser closes or persistent cookies that remain for a defined period.

You can block or delete cookies through your browser settings. Some essential security or preference functions may not work correctly if all cookies are disabled.

6. Promotions and Marketing

If you opt in, contact details may be used to send JILIEVO promotion, reward or service messages. You can use the unsubscribe option provided in a message or change the available communication settings in your account.

Transaction, security and responsible-gaming notices may still be sent when necessary to operate or protect the account.

7. When Information May Be Shared

Information may be shared only as needed with companies that provide hosting, analytics, customer support, identity verification, fraud prevention, games, payments and other operational services. It may also be disclosed to professional advisers, regulators, law-enforcement bodies or other authorities when required by law or necessary to protect players and the platform.

Service providers should receive only the information required for their role and must handle it under appropriate confidentiality and security obligations.

8. International Processing

Gaming, payment and technical providers may operate in countries outside the Philippines. This means information may be processed in another jurisdiction whose privacy rules differ from Philippine law. Appropriate contractual, organisational or technical safeguards should be used where required.

9. Data Security

Reasonable administrative, technical and physical safeguards are used to reduce the risk of unauthorised access, loss, misuse or alteration. No online system can guarantee absolute security, so players should use a unique password, secure their mobile number and report suspicious account activity promptly.

10. Retention

Information is retained only for as long as needed for the purpose collected, including account service, dispute handling, fraud prevention, responsible gaming, tax, financial and legal record keeping. Different records may have different retention periods.

11. Your Privacy Choices

Depending on the law and the type of record, you may ask to access, correct or delete personal information; object to or restrict certain processing; withdraw marketing consent; or request information about how your data is handled.

Some records cannot be deleted immediately when required for withdrawals, fraud investigations, self-exclusion, legal claims or regulatory retention. To make a privacy request, contact JILIEVO support securely and be ready to verify that you own the affected account.

12. Children and Age Restrictions

JILIEVO gambling services are not intended for anyone under 18. If information from a minor is identified, the account may be restricted and the information handled according to legal and safety requirements.

13. External Links

This site links to the JILIEVO gaming platform and may reference game, payment or service providers. Their websites and services may use separate privacy policies. Read those policies before providing personal information.

14. Policy Updates

This policy may be updated when services, providers or legal requirements change. The version published on this page is the current applicable version. Review it periodically, especially before submitting new identity or payment information.

15. Contact About Privacy

For an account-specific privacy request, contact JILIEVO through the official support route and include your username, the type of request and a safe way to reply. Do not include passwords, one-time codes or unnecessary financial details.